Frequently Asked Questions (General)
Check Internet Connection:
Ensure that your mobile device has a stable and active internet connection. Try loading a webpage or using another app to confirm this.
Update the App:
If you’re trying to log in through a mobile app, make sure the app is up to date. Outdated apps may have compatibility issues.
Clear App Cache:
If you’re using a mobile app, go to your device’s settings, find the app, and clear its cache. This can resolve login issues caused by cached data.
Reinstall the App:
If clearing the cache doesn’t work, try uninstalling and reinstalling the app. This can resolve various issues, including login problems.
Check for App Updates:
Ensure that your mobile device’s operating system is up to date. Outdated OS versions may not work well with certain apps.
Check for App Updates:
Ensure that your mobile device’s operating system is up to date. Outdated OS versions may not work well with certain apps.
Disable VPN or Proxy:
If you’re using a VPN or proxy on your mobile device, it could be affecting your ability to log in. Try disabling it and then attempt to log in.
Contact Support:
If none of these steps work, please contact us using the chat support option.
If you’re unable to receive the OTP (One-Time Password) on your mobile app, here are some troubleshooting steps to help you:
Check Signal Strength and Internet Connection:
Ensure that your mobile device has a strong cellular signal or is connected to a stable Wi-Fi network. OTP messages require a network connection to be received.
Wait for OTP Delay:
OTP messages can sometimes be delayed due to network congestion or issues with the OTP service provider. Wait for a few minutes to see if the OTP arrives.
Resend OTP:
If the app has an option to resend the OTP, try that. Sometimes, OTPs may not be delivered on the first attempt.
Check Your Phone’s SMS Inbox:
Sometimes, OTPs are sent via SMS. Check your phone’s SMS inbox to see if the OTP message was delivered there.
Verify Mobile Number:
Double-check that the mobile number associated with your account in the app is correct. If it’s incorrect, update it and request a new OTP.
Check Spam or Junk Folders:
Sometimes, OTP messages can be filtered into spam or junk folders in your messaging app. Check these folders.
Turn Off Do Not Disturb (DND):
Ensure that your mobile device is not set to “Do Not Disturb” mode, as this can block incoming OTP messages.
If you’ve tried all the above steps and still haven’t received the OTP, please contact our customer support using the chat support option and we’d be happy to assist you.
It seems like your payment was unsuccessful as it didn’t pass through the payment gateway, meaning the money didn’t reach your Crici wallet. Not to worry, though, as the bank will automatically refund the amount to your original payment method. The timeframe for this refund, typically up to 48 hours, depends on the bank. Rest assured, your money is secure.
To initiate a withdrawal, please follow these steps within the app: Go to the wallet section, then tap on “Withdraw.” Choose your preferred payment mode, and your withdrawal amount will be credited to your account instantly.
1. Go to the “Profile” section located in the upper left corner of the app.
2. Click on “Refer and earn.”
3. Share the referral link via the Get Crici app using WhatsApp, or choose the share option to use other methods for referrals.
4. When your referrals install the app through the same shared link, they will need to make their first deposit to qualify for the referral reward.
You will get the amount for the referral in 24 hours after the first deposit is made, and the KYC is verified.
Crici is a real money gaming platform, where you can play only games of skill. Participating in games of skill competitions for cash prizes is legal in Pakistan, except in the states of Assam, Andhra Pradesh, Nagaland, Telangana, Sikkim, and Odisha that do not allow playing any games for money.
As these skill-based games are played with real money, do check out our Responsible Gaming guidelines for a safe and enjoyable gaming experience.
Download the Crici app on your Android device to play your favourite games, with the thrill of real money. Choose Poker or Rummy, and use your skills to earn exciting cash rewards. Find out how other players earned real money by playing games and what do they feel about Crici here.
Yes, a Facebook account is needed, but only to sign in on the app. For further security, we also require mobile number verification. Both these steps ensure that only 100% verified profiles compete on the platform. We believe in building trust and providing a safe and fair gaming environment. Tap here to get playing on Crici in a few minutes.
Yes, KYC verification is mandatory to withdraw your winnings, as per the government laws. KYC also helps us ensure that the platform has only 100% verified users, thus giving you a completely safe gaming experience. Visit the Help Section for more details.
Phone number verification is mandatory in account creation for security purposes. If you are not receiving the OTP, check if you have entered the correct number or try restarting your phone. If you still don’t receive it, pray to the gods – or just contact your service provider.
We know you want to play with your friends, and we are working on introducing this feature very soon. Currently, all our games are multiplayer online cash games where you can compete with more than one player in real-time. Tap here to check out all the games on our platform.
The rules for each game are available on the app itself, and are displayed before the beginning of the game. The games on Crici are easy to learn, with a fun tutorial for each game available on the app and the website. Visit the Help Section for more details and rules for each game.
No. WinPkr doesn’t allow any player below the age of 18 to register on the platform. Any person found to have provided incorrect information regarding their age shall be banned from the platform, and may have their winnings confiscated.
All our games are multiplayer games, where you compete against real players online, in real time. The exact number of players who can join a contest will be shown on the contest page. But, we know you want to play against your friends and we are launching some awesome one on one games very soon!
FAQs: WinPkr Card Games
Both Poker and Rummy are primarily games of skill. As you get more experienced by playing more hands, your winning % also improves. Since both games are played against other players and not against the house, Poker and Rummy are some of the best online card games for money.
It depends on what you count as a game. There are a large number of card games, with a lot of variations within each game. For example, Omaha, Stud, Texas Hold’em are different variations of Poker, with different betting styles allowed in each game.
Winning Poker and Rummy completely depends on your skills. You can improve your skills significantly by playing more games and practising against different types of opponents. As Poker and Rummy are played with real money, please check out our Responsible Gaming guidelines for a safe and enjoyable gaming experience.
Your winnings are credited to your Crici winnings wallet, immediately after you leave the table. The winnings can be seamlessly transferred to your Paytm Wallet, E-Wallet account or directly to your bank account. A one-time KYC is mandatory to withdraw your winnings. Visit Help Section for more details.
At Crici, we believe in building a safe, secure and reliable gaming experience. Only players with 100% verified Facebook profiles, and verified legal age are allowed to register on the platform, so that you know you are playing against real people.
The Random Number Generator and shuffle mechanics integrated in all our card games have been certified from iTech Labs, Australia, so that you can play on the platform without any worry of foul-play.
We have a zero tolerance policy for fraud, and we repeatedly perform random checks to prevent it. Any players involved in collusion or any form of deceptive practice are immediately banned from the platform. We guarantee the gold standard of safety, security and privacy. We do not share your data with any third party, except as provided in our Privacy Policy. Enjoy your real money card games on Crici, without any worries.
Poker (or ‘Pokar’) refers to the world’s most popular family of card games. Poker games require a balance of skill, strategy and psychology, and reward the player’s wit and practice. While a number of Poker variations exist, CriciWin offers the classic No-Limit Texas Hold’em, the world’s most popular poker format.
Download CriciWin, Pakistan’s hottest real money gaming app. Enter contests, and play poker for exciting real money rewards.
Poker is predominantly a game of skill. While different players have different speeds of learning, the basic rules of Poker are fairly easy to understand. With some observation and practice, you can significantly develop your Poker skills, and pose a challenge even to better opponents. The Poker tables on Crici start with as low as ₹1 buy-ins, so you can play poker online for real money, as per your comfort level.
Since Poker is played with real money, please check out our Responsible Gaming guidelines for a safe and enjoyable gaming experience.
Texas Hold’em is the most popular variant of the game of Poker, online or offline. Each player gets 2 private cards (or hole cards) in the beginning. 5 common cards are then revealed on the table in 3 rounds – 3 ‘Flop’ cards, the 4th ‘Turn’ card and the final ‘River’ card.
A player has to make the best 5-card-hand from any combination of the 7 cards. Each player can ‘check’, ‘call’, ‘raise’, or ‘fold’ the wager amount in each turn. After all the rounds of wagering, the player with the best hand, and still in the game, takes the prize at the end. The prize is the sum of all wager amounts, minus the rake (a very small % of the total).
In No Limit Texas Hold’em, unlike Limit Hold’Em, players can wager an unlimited amount of money when the action is on them. For instance, a player can decide to go “all-in” before the flop, but can’t do so in Limit Hold’Em.
Each Poker game on CriciWin is played in contests with the specified Big Blind (BB) and buy-in amounts. Enter a contest and pick a table with an empty seat to play Poker online and win real money. About 2-6 players can play on a table at any time.
Contests run in various formats – cash contests (cash format) run throughout the day. Enter any cash contest and play any number of rounds in the tables. You can also play in contests which run for a specified amount of time – hours, days or weeks. Any number of participants can enter such a contest, and rewards in such depend on a number of factors – leaderboard rankings, player score, BB amount played, total daily winnings, number of rounds etc. The specific rules of each contest are specified on the contest page itself. Pay the fee, enter the contest, and play Poker on the tables to win big!
In line with industry practice and to comply with applicable laws and our internal policies, we require you to complete KYC and provide proof of identity.
Please visit the Help Section for more details on how to complete KYC and withdraw money seamlessly.
Rummy is popular across Pakistan in various formats. The basic idea is to arrange the given set of 13 cards into valid sets and sequences as fast as you can.
With its mix of strategy, quick thinking and decision-making, Rummy is an exciting game of skill and one of a kind card game. CriciWin features the classic Pakista Rummy of 13 cards, played with 2 decks with one Joker each.
Download the app now on your android device. Showcase your skills and win real cash with 24×7 Rummy games, only on CriciWin.
A sequence is a group of 3 or more consecutive cards of the same suit. There are two types of sequences that are formed – pure sequence and impure sequences.
e.g.
9♥ 10♥ J♥ (Pure sequence of 3 cards)
2♠ 3♠ 4♠ 5♠ (Pure sequence of 4 cards)
5♠ 7♠ 8♠ PJ (Impure sequence, with Printed Joker (PJ))
10♦ J♦ Q♦ 3♠ (Impure sequence, if 3♠ is the wild joker )
A set is a group of three or more cards of the same value but of different suits. When you are forming sets, you can use wild cards and Jokers.
e.g. Valid Sets
K♥ K♣ K♦ (3 Kings of different suits)
7♦ 7♣ 7♠ 7♥ (4 cards of 7 of different suits)
4♦ Q♠ 4♠ 4♥ (Valid set if If Q♠ is the wild joker)
8♦ 8♣ 8♠ PJ (Printed Joker (PJ) replacing 8♥ to make a set.)
8♦ 8♣ Q♠ PJ (Valid set If Q♠ is the wild joker)
5♦ 5♣ PJ Q♥ Q♠ (Set of 5 cards with Printed joker & Q♥ as wild joker)
Invalid Set
A♥ A♥ A♦ (Invalid set since there are two As of the same suit ♥)
To win a game of Rummy you need at least one pure sequence in your Rummy hand.
In the game of Points Rummy, all players start with an equal number of points. The basic principle of the game is to reduce the points the fastest. The first person to declare successfully reduces their points to zero and wins the game. The points of all the remaining players are calculated on the basis of the value of the cards remaining in their hands.
Please visit the Help Section for more details on how to complete KYC and withdraw money seamlessly.
Once a player successfully declares, their points are reduced to zero. The remaining points of all the other players are added together to determine the total score. The total amount won = the total score, multiplied by the point rate, minus the rake (a very small percentage fee deducted by the platform).
Since Rummy is played with real money, please check out our Responsible Gaming guidelines for a safe and enjoyable gaming experience.
Rummy is predominantly a game of skill. While different players have different learning speeds, the basic rules of Rummy are quite easy to understand. With some practice and observation, you will develop your Rummy skills fairly quickly.
The tables on Crici start with as low as PK₹1 buy-ins, so you can play real cash Rummy games at a level of comfort that suits you.
FAQs: Payments And Withdrawals
Your winnings are credited to your WinPkr winnings wallet, immediately after you leave a game table. The winnings can be seamlessly transferred to your Paytm Wallet, E-Wallet account or directly to your bank account. A one-time KYC is mandatory to withdraw your winnings. Visit Help Section for more details.
In line with industry practice and to comply with applicable laws and our internal policies, we mandatorily require you to complete KYC and provide proof of identity. KYC is required for the following –
You would need to do KYC if you want to withdraw your money! But you can still play the games.
If your overall winnings from the time you signed up crosses PKR 500, as per our internal compliance policy, you would need to complete your KYC to play, withdraw your earnings or deposit.
You would also need to complete your KYC verification if you have more than one account on the same device, irrespective of your winnings.
To complete your KYC, upload your PAN card and address proof. PAN card is mandatory as there is real money involved and you cannot complete your KYC without a PAN card. Also the details in the PAN card should match with the details on your address proof, i.e it should be of the same person.
Please upload a clear photo of your ID card only, no selfies, and all details have to be clearly visible. After you upload your details, KYC can take up to 24 hours to complete.
To start your KYC process, you need to go to the ‘Wallet’ tab which is present on the top left corner of your app. Click on the option next to withdraw. You would need the following documents to complete your KYC:
PAN Card (mandatory)
Address Proof (NADRA) , Passport, Driving License, or Voter ID)
Once you successfully upload the documents, we will verify the same and your process is complete. You would need to first upload your PAN before you can upload your secondary details. The details on both the PAN and the address proof should match.
Please ensure that you upload a clear image of your documents where all the details are clearly visible. If not your KYC would fail. Once you upload the documents, it may take upto 24 hours to process your KYC.
Click on the wallet option on the top right corner of the app, it would be the icon that shows you your current balance. Next to Winnings, click on “Withdraw” and follow the steps. You can transfer the money using your bank account, E-Wallet ID, and Paytm as well. Please note that there is a minimum amount for withdrawing your earned cash. Please click on the “?” option next to the winnings wallet to know your minimum and maximum daily withdrawal limit.
Yes you can withdraw money into your Paytm wallet directly. Click on the wallet option on the top right corner of the app, it would be the icon that shows you your current balance. Next to Winnings, click on “Withdraw” and select Paytm from the list of withdrawal options. You can also withdraw using your Paytm account E-Wallet ID to get winnings into your Paytm account. Please note that there is a minimum amount for withdrawing your earned cash. Please click on the “?” option to know your minimum and maximum daily withdrawal limit.
Simple, just click on the wallet icon on the top left corner of the app. Click on “View History” and select withdrawals from the list. Normally your withdrawal will be credited to you within 5-10 minutes. But the overall process can take up to 48 hours due to multiple reasons beyond our control such as load at the banks end, service downtime etc.
If your amount is not credited to your account within 48 hours, the transaction would have failed and the amount will be credited back to your winnings wallet.
That must be frustrating. Do not worry though, your money is safe. There are times where your bank/E-Wallet service/Paytm may take longer than usual to send us a payment confirmation. Normally it happens instantly but if there is any downtime at your banks or service providers end or if there is a lot of load on your bank’s end, the payment confirmation can get delayed.
This should take up to 2 business days at the most. Either the amount would be credited to your Mega wallet or it would be auto refunded by your bank or service provider.
If your winnings crosses PKR 10,000 in any match/round/tournament TDS of 31.2% will be deducted automatically as per government rules. The amount would be credited to your wallet only after the necessary tax deductions.
