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Check Internet Connection:
Ensure that your mobile device has a stable and active internet connection. Try
loading a webpage or using another app to confirm this.

Update the App:
If you’re trying to log in through app, make sure the app is up to date.
Outdated apps may have compatibility issues.

Clear App Cache:
If you’re using a mobile app, go to your device settings, find the app, and clear its cache. This can resolve login issues caused by cached data.

Reinstall the App:
If clearing the cache doesn’t work, try uninstalling and reinstalling the app. This can
resolve various may not work well with certain apps.

Check for App Updates:
Ensure that your mobile device’s operating system is up to date. Outdated OS/Android
versions may not work well with certain apps.

Disable VPN or Proxy:
If you’re using a VPN or proxy on your mobile device, it could be affecting your
ability to log in. Try disabling it and then attempt to log in.

If you’re unable to receive the OTP (One-Time Password) on your mobile app, here are some troubleshooting steps to help you:

Check Signal Strength and Internet Connection:
Ensure that your mobile device has a strong cellular signal or is connected to a stable Wi-Fi network. OTP messages require a network connection to be received.

Wait for OTP Delay:
OTP messages can sometimes be delayed due to network congestion or issues with the OTP service provider. Wait for a few minutes to see if the OTP arrives.

Resend OTP:
If the app has an option to resend the OTP, try that. Sometimes, OTPs may not be delivered on the first attempt.

Check Your Phone’s SMS Inbox:
Sometimes, OTPs are sent via SMS. Check your phone’s SMS inbox to see if the OTP message was delivered there.

Verify Mobile Number:
Double-check that the mobile number associated with your account in the app is correct. If it’s incorrect, update it and request a new OTP.

Check Spam or Junk Folders:
Sometimes, OTP messages can be filtered into spam or junk folders in your messaging app. Check these folders.

Turn Off Do Not Disturb (DND):
Ensure that your mobile device is not set to “Do Not Disturb” mode, as this can block incoming OTP messages.

If you’ve tried all the above steps and still haven’t received the OTP, please contact our customer support using the chat support option and we’d be happy to assist you.

It seems like your payment was unsuccessful as it didn’t pass through the payment gateway, meaning the money didn’t reach your Mega wallet. Not to worry, though, as the bank will automatically refund the amount to your original payment method. The timeframe for this refund, typically up to 48 hours, depends on the bank. Rest assured, your money is secure.

To initiate a withdrawal, please follow these steps within the app: Go to the wallet section, then tap on “Withdraw.” Choose your preferred payment mode, and your withdrawal amount will be credited to your account instantly.

1. Go to the “Profile” section located in the upper left corner of the app.

2. Click on “Refer and earn.”

3. Share the referral link via the Getmega app using WhatsApp, or choose the share option to use other methods for referrals.

4. When your referrals install the app through the same shared link, they will need to make their first deposit to qualify for the referral reward.

You will get the amount for the referral in 24 hours after the first deposit is made, and the KYC is verified.